● TADA, Singapore’s first zero-commission ride-hailing platform operator, recognises NPHVA to represent its platform workers under the Platform Workers Act.
● TADA is also exploring new initiatives to better support senior citizens, such as friendlier booking flows with fixed routes and extended waiting times for a safer, more comfortable ride experience.
Singapore – The National Private Hire Vehicles Association (NPHVA) is now recognised by TADA Singapore (TADA) to represent TADA’s platform workers under the Platform Workers Act.
Under the Platform Workers Act, NPHVA can represent and negotiate for platform workers in TADA on matters most important to platform workers including earnings and working conditions.
This recognition builds upon the partnership established when both organisations signed a Memorandum of Understanding on 29 November 2023. As part of the MOU, TADA had already committed to sponsoring member fees for 600 eligible partners, demonstrating their commitment to NPHVA members before the association's formation under the new law. Both organisations have already worked together on several activities, including TADA's 5th anniversary event and the May Day 2024 Drivers Appreciation initiative.
NTUC Assistant Secretary-General and Advisor to NPHVA Yeo Wan Ling said, "TADA's recognition of NPHVA marks an important milestone in establishing proper legal representation for platform workers. NPHVA can now better negotiate with TADA to address drivers' grievances, resolve disputes effectively, and improve welfare such as workplace insurance coverage. NPHVA will continue to work closely with TADA to voice concerns and advocate for improvements in workplace rights and for better work conditions"
TADA Takes Early Steps on Accessibility Initiatives
TADA has also announced its plan to improve accessibility for elderly riders, including fixed routes on its app to allow riders to save their frequent pick-up and drop-off locations for a simpler, more convenient booking experience. Additionally, longer waiting times will also be implemented for seniors to get to their rides safely and comfortably. These initiatives support Singapore’s accessibility goals while helping TADA drivers better serve more riders. TADA’s early adoption approach shows commitment to inclusive transportation and makes available new opportunities for its platform workers.
CEO of TADA, Mr Sean Kim said, "Our partnership with NPHVA reflects our commitment to providing meaningful support and creating solutions that benefit our drivers. Initiatives to improve accessibility for elderly riders not only enhance their experience but also create new opportunities for our driver partners. Driver welfare is key to long-term success, which is why our zero-commission model remains a cornerstone of our platform. We look forward to strengthening this collaboration and driving more initiatives that support our riders and drivers alike."
Close Collaboration to Improve New Features
Prior to the roll-out of the new initiatives, TADA and NPHVA commit to organising regular consultation sessions where NPHVA leaders and members, together with the TADA driver community will gather feedback and share with TADA's product development team. This will help to ensure that accessibility features like extended waiting times and fixed routes are implemented in ways that balance rider needs with driver operational realities.
These initiatives could expand TADA’s customer base, attracting more riders and potentially increasing earning opportunities for drivers. TADA's enhanced service offerings can also strengthen drivers' market position by bringing increased demand. Furthermore, this also means that Point-to-Point (P2P) drivers can contribute meaningfully to society by making ride-hailing services more accessible to all demographics. TADA's early announcement of these initiatives gives drivers sufficient time to prepare for serving this group of riders.
NPHVA General Secretary Joseph Goh Say Sing said, "Today’s announcement is a win-win for NPHVA and our TADA drivers. By recognising NPHVA, we can now represent their needs and have formal channels to address their concerns. TADA’s plans to better serve more passengers could potentially bring more customers, helping our drivers earn more. We will continue working closely with TADA to support our driver community while making point-to-point transport more accessible for everyone."
