Security officers now have a new Customer Service Centre (CSC) to serve them at Waterloo Centre. The new centre with added amenities and conveniences replaces the previous card counter located at level three of the same building.
It will continue to serve as a one-stop centre for Private Security Identification (ID) Card briefing, application and collection. NTUC Assistant Secretary-General Zainal Sapari officiated the launch at the NTUC Building and Facility Management Services Cluster National Day Observance Ceremony 2014.
USE usually serves over a 100 security officers each day on card queries. The new USE CSC is able to handle almost double the number of security officers at a time, thus reducing waiting time.
A Queue Management System has also been implemented to ensure smooth and efficient handling of applications. In addition, an SMS information system will alert security officers of their card status, so they can go elsewhere while their cards are being processed. There are also amenities such as a television and self-help kiosk for their use.
Said USE President Hareenderpal Singh: “We hope it will be a second home for our officers to seek advice with comfort and ease. At the same time, we also hope management partners will find this new centre an added platform to build our labour management relations.
(Source: NTUC This Week)
