- Partnership between NDCA and Lalamove strengthens representation, skills training and grievance resolution for delivery partners ahead of the new 2025 Platform Workers Act -
- Lalamove to accord formal recognition to NDCA under the Platform Workers Act -
The National Delivery Champions Association (NDCA), an NTUC-affiliated association, and Lalamove, the leading on-demand delivery platform, have signed a Memorandum of Understanding (MOU) for Lalamove to accord formal recognition to NDCA under the Platform Workers Act . Under this Act, NDCA will have the legal backing to advocate for its members through various channels, including collective bargaining, conciliation, and arbitration processes.
This MOU will benefit Lalamove’s driver partners by:
• Establishing formal procedures for driver partners to address work-related grievances or disputes;
• Providing platforms such as dialogue sessions for delivery partners who are NDCA members to share their concerns and feedback about work policies and conditions. NDCA will share these views with Lalamove's management to improve conditions; and
• Providing digital literacy training, such as scam prevention training in partnership with the Singapore Police Force, so that driver partners can ensure their own safety at work.
MOU Signing Ceremony
The signing ceremony, which took place at Lifelong Learning Institute was witnessed by NTUC Deputy Secretary-General Cham Hui Fong and Lalamove Singapore Managing Director Alex Lin. The signatories on the MOU were NDCA Executive Secretary Jean See and Lalamove Senior Manager, Driver Operations Javier Wong.
The event was attended by Lalamove’s driver partners, its management representatives, and leaders from NTUC and NDCA. NTUC Deputy Secretary-General Cham Hui Fong and Lalamove Singapore Managing Director Alex Lin also delivered speeches at the event.
Spokespersons Quotes
Lalamove Singapore Managing Director, Alex Lin said, “This MOU underscores Lalamove’s commitment to supporting our driver partners by fostering a more inclusive and supportive ecosystem. By working hand-in-hand with NDCA, we aim to enhance grievance resolution processes, provide skills training, such as digital literacy and personal finance, and ensure our delivery partners are well-prepared for the evolving landscape under the Platform Workers Act. Together, we are building a foundation that not only safeguards their welfare but also empowers them to thrive.”
NTUC Deputy Secretary-General, Cham Hui Fong said, "This partnership paves the way in strengthening protection for our platform workers. The MOU reinforces the collaboration between NDCA and Lalamove, which forms the foundation for us to improve earnings, welfare and work prospects for delivery partners. With the Platform Workers Act coming into effect in 2025, we look forward to working with more partners to champion platform workers’ interests and safeguard their livelihoods.”
National Delivery Champions Association President, Goh Yong Wei said, “As platform workers, we understand the daily challenges on the ground. This NDCA partnership with Lalamove opens opportunities for our members to upgrade their skills and provides proper channels for their concerns to be addressed. Through close partnerships with Lalamove, NDCA can better voice our members' concerns and push for improvements that matter – from digital skills that enhance their protection to scam prevention. We look forward to Lalamove’s formal recognition of NDCA under the Platform Workers Act.”
