In Singapore, it may just not be enough to improve public amenities in places like shopping malls to cater to Singaporeans of all ages and abilities.
Serving customers with passion and empathy, especially those with special needs, is needed as well.
To achieve this, NTUC LearningHub (LHUB) has tied up with the Ministry of Social and Family Development (MSF) to roll out two Workforce Skills Qualifications (WSQ) Service Excellence courses.
They are the WSQ Demonstrate the Service Vision and WSQ Lead with Service Vision.
The WSQ Lead with Service Vision course, which starts in July this year, is for business owners and service team leaders to help them develop plans and strategies to make their businesses more family-friendly.
While more than 200 service professionals have been trained since September 2016 in the WSQ Demonstrate the Service Vision.
This is a one-day course for frontline service staff like receptionists, retail associates and cleaning staff.
Training includes enhancing the capability to deliver quality service to families with different needs, including families with young children, elderly with dementia and persons with disabilities.
