4Cs Framework to good Labour-Management Relations

Photo: Lim Weixiang

Mr Seng Joo How, Managing Director of CPG Facilities Management Pte Ltd

I have been working with the unions for over 30 years now, going back to the days before I joined CPG, when I was then with the Housing Development Board (HDB), heading the Estate Management Department.

In the early days, the relationship between the management and the unions were not as close, but over the years, the relationship has transformed into one that is healthy, happy and harmonious. At CPG, this relationship is necessary to ensure that staff interest are always placed at the forefront.

In order to maintain this healthy and harmonious relationship amongst the team, I believe in what I label, the ‘4Cs’ for good labour management relations – Management has to be more collaborative and consultative. We need to demonstrate a sense of commitment towards our staff, and as much as possible, we should strive to achieve a consensus decision.

Within CPG, we work closely with the Building Construction and Timber Industries Employees' Union (BATU) to organize numerous staff recreation activities, which foster bonding within the team.   I make it a point to attend as many of these activities and functions, because I do believe that my presence is a reinforcement of CPG’s strong support towards BATU. Similarly, it also helps to bridge the gap between the management and staff, also serving as an affirmation that we maintain the open communication throughout CPG, regardless of hierarchy.

Staff welfare is something that I hold close to my heart. At present, CPG works closely with BATU and actively explores ways to improve the well-being of CPG’s staff. We have been in talks with polytechnics to explore the various skills upgrading courses that we can engage our staff in, as part of the SkillsFuture Earn and Learn Programme. We are not just looking at basic facility management course, but at advanced level modules that will help our staff to achieve specialist diplomas. The company will benefit by having better skilled staff who will be more productive and are able to better demonstrate their skills on the jobs. For the staff, the course will enhance their skills and knowledge, which will help them in their career progression.

Ultimately CPG places our staff’s interests at heart, and if we believe that they can achieve greater things, they definitely will.





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