Applications will be processed within 30 working days from the application submission date. Successful applications will receive an email with their application outcome and instructions to claim the e-Vouchers via OneCARE Portal.

The step-by-step redemption guide can be viewed here.

*Note: It is recommended to use a mobile device to obtain the e-Voucher URL on OneCARE Portal. If you are using a laptop or computer, please zoom out on the page to ensure the full table—including the URL on the right—is visible.

The NTUC Care (U Stretch) e-Vouchers will be issued via RedeemSG, the same platform used for the nationwide voucher schemes with similar redemption process.

The e-Vouchers must be used in fixed denominations as issued. No refunds will be given for any excess e-Vouchers amount used at the point of purchase should it exceed the purchase amount.

The e-Vouchers are valid for use at participating merchants - NTUC FairPrice, Kopitiam, and Unity, for the purchase of necessities. It is not valid for purchase of alcohol or cigarettes.

The e-Vouchers are valid till 31 December 2025 and strictly no extensions will be granted after the expiry date.

The list of participating outlets can be viewed here.

*Note: e-Vouchers will be accepted at Unity stores located within NTUC FairPrice outlets starting from the programme launch date on 30 July 2025. Acceptance at standalone Unity stores (not within NTUC FairPrice) is expected to begin from September 2025 (to be confirmed).